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Mutual Insurance Company Limited (“Mutual”) is concerned about the privacy of visitors to the website (the “Website”) and the confidentiality of their information shared with Mutual through the Website.  Mutual will use reasonable efforts to ensure that the information you provide remains private, and is used only for the purposes stated below.


Collected Information

Personal Information: Mutual may ask users to provide Personal Information, meaning individually identifiable information such as user’s email address, name, mailing address, telephone number, or other information associated with individually identifiable information through the Website when you register for a user account to access the Website, and when you contact Mutual.  We may also collect publicly available information about users from other sources, such as information from newspapers, blogs, and commercial websites.

Automated Information: Mutual collects information about the users of the Website in order to assist in determining which parts of the website visitors find most valuable.  This allows the Website to continually improve the services it provides.  For example, the Website may track the URL that you visited before you came to the Website, the URL to which you next go, and your IP addresses.  Mutual uses your IP address to help diagnose problems with the Website servers and to administer the Website.


Maintenance and Security of Personal Information

The Personal Information collected through the Website is maintained in a manner consistent with current industry standards.  Your Personal Information is protected in several ways.  Your Personal Information resides on servers that are protected by physical and electronic safeguards.  Certain payment information and other Personal Information is encrypted using secure socket layer technology (SSL) to prevent unauthorized parties from viewing such information when it is transmitted to us.

Security Measures

The Website has security measures in place to protect the loss, misuse, and alteration of the information under Mutual’s control.   However, you should keep in mind that this Website is run on software, hardware, and networks, any component of which may, from time to time, require maintenance, experience problems or breaches of security.

Disclosure of Information

The Website primarily collects information in connection with Mutual’s services and insurance policies (collectively, “Mutual’s Services”).  In connection with Mutual’s Services, Mutual may make available information collected for use by Mutual’s insureds, prospective insureds, Mutual’s claim counsel, local counsel retained by Mutual’s insured, and other vendors who provide services and products relating to Mutual’s Services.  Mutual does not rent, sell or otherwise disclose Personal Information to third parties not related to Mutual’s Services. 

Except as described above, it is Mutual’s general policy not to share any of the information collected on the Website with any third parties without User’s consent.  Notwithstanding the foregoing, Mutual will divulge any information collected from Users on the Website if required to do so by law.  In addition, in the event that Mutual’s assets are assigned, User’s information will be one of the transferred assets. If you have specific requests concerning Mutual’s Disclosure of Information practices, you may email informing Mutual of your requests.


If you correspond with Mutual via e-mail, the postal service, or other form of communication, Mutual may retain such correspondence and the information contained therein and use such to respond to your inquiry and notify you of other information concerning Mutual’s Services.  Mutual does not release E-mail and postal address information to third parties except as set forth in the Disclosure of Information section.  If you do not wish to receive correspondence from Mutual or have specific contact preferences, you may express your preferences by informing Mutual of your preferences.


Cookies are files that contain information created by a web server that can be stored on a User's hard disk for use either during a particular session ("per-session" cookie) or for future use ("persistent" cookie). Mutual uses cookies only to track session status.  Cookies are not used to disseminate significant information about Users over the Internet or to analyze any information that Users have knowingly or unknowingly provided.  Users may instruct their Internet browsers to opt out of accepting cookies.

Links to Other Websites

This Privacy Policy only addresses the use and disclosure of information Mutual collects from you. Although you may link to other sites or third parties via the Website, Mutual is not responsible for the privacy practices of third parties or the content of linked sites.

Privacy Policy Updates

Mutual will occasionally update this Privacy Policy.  Any changes to Mutual’s Privacy Policy will be posted here so that users will know what information Mutual gathers, how Mutual might use that information, and whether Mutual will disclose it to anyone. Mutual encourages you to periodically review this page for the latest information on Mutual’s privacy practices.



If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, you can contact us by email at

Effective Date:  June 2019

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